Melbourne Airport Parking Guide
Contact the Melbourne Airport parking guide
Independent guide — Departure Drive, VIC 3045 — replies in one to two business days
Send a parking enquiryHow we help
Ask about Melbourne Airport parking before you travel
Send us a parking question, flag a correction, or ask about something this guide does not cover yet. We are an independent information service, so we can explain how Melbourne Airport car parks and terminals are organised, but we cannot change a booking or process a refund.
For anything to do with an existing reservation, use the channel you booked through. That keeps your enquiry with the team that holds your records and can act on dates, charges, and entry times.
Office and phone
Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045, Australia
Open 24 hours, 7 days a week. Written enquiries get a reply within one to two business days.
Parking enquiry form
Tell us your terminal and travel dates
Fair game
What to send us
Parking questions about airport parking near the right terminal, transfer times, shuttle stops, QR code entry, and which product suits a particular trip are all welcome. Corrections help too, especially if signage or terminal assignments have changed since you last travelled.
Outside our desk
What we cannot help with
We do not hold bookings, take payments, or manage reservations for parking Melbourne Airport travellers pre-book. For amendments, cancellations, or charges, contact the provider you booked with. We will tell you plainly when a question sits outside what we can answer.
Terminal mapping
Ask which car park keeps you closest to T1, T2, T3 or T4, and how the walk or shuttle connects. Include your airline so we can match it to the right terminal.
Shuttle and transfer time
Value parking uses a shuttle run while terminal parking is a short walk. Tell us your flight time and luggage load and we can explain what to allow.
QR code entry
Ask how pre-booked entry works at the gate, what to have ready on your phone, and what happens if a plate or code does not read.
Bookings and live rates
We cannot amend entry times, cancel reservations, quote live rates, or confirm availability. Those records live with your booking provider at the moment you book.
Terminal 2 is the international terminal — follow T2 signage, not the T123 pick-up lanes, when you visit.
Finding us
Our office is at Level 2, Terminal 2, Departure Drive. If you are driving, the T123 Terminal Car Park serves Terminals 1, 2 and 3. We are an information office, not a parking operator, so there is nothing to collect or pay for here.
Level 2, Terminal 2 — follow T2 departures signage
Level 2, Terminal 2, Departure Drive, Melbourne Airport, VIC 3045
Phone and hours
Call in hours, write any time
You can call us on +61 3 9297 1600 during office hours. Calls outside those hours may go unanswered, so the contact form is the more reliable route for anything non-urgent.
We aim to reply to written enquiries within one to two business days. Questions sent during peak travel periods, such as the start of school holidays, may take a little longer because volume rises then.
Before you write
A few answers are already on the site, and they cover most of what people ask about Melbourne Airport parking. Terminal parking comparisons, the Value shuttle pattern, QR code entry, and the pick-up and drop-off zones at the T123 Transport Hub each have their own pages. Checking those first often saves you the wait for a reply.
Corrections and accuracy
If you spot something that does not match your experience at the airport, tell us the terminal and the date. Terminal assignments shift and car park layouts get updated, and a guide is only useful if it tracks those changes. Corrections get reviewed against current published guidance before anything is changed on the site.
Common questions, answered briefly
Do you handle Melbourne Airport parking bookings?+
No. We are an independent guide with no access to reservation systems. To change times, cancel, or query a charge, contact the provider shown on your confirmation email.
What should I include so you can reply usefully?+
Your terminal, your travel dates, and where you got stuck — entry gate, shuttle stop, or terminal walk. The answer for airport parking often depends on both terminal and timing.
How fast will I hear back?+
We reply to written enquiries within one to two business days. During school-holiday peaks, allow a little extra time while message volume is high.
Still weighing the walk against the shuttle
Start with the guides, then ask us